Episode 192

Success & Higher Prices = Navigating Biz Ups & Downs + Great Cust. Experience | Kathleen Lauer | Owner & Stylist, Inspire Salon

Tune in to hear Kathleen share how to build a customer-centric brand and navigate the highs and lows of business⁠.

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🚨Kathleen will also be a Panelist at our upcoming Beauty Business Brunch on May 19th in Washington, DC. Use this link to learn more, and join us! - https://www.eventcreate.com/e/bbb24

KEY TAKEAWAYS:

🔅 Jumping around between salons is normal at the beginning of your career.

🔅 Seek community and mentors when looking for somewhere to work early in your career.

🔅 Before venturing into the salon business, it's essential to meticulously plan every aspect, from the location and brand to the mission and financing, considering the impact on all stakeholders.

🔅 Kathleen started getting to know customers in what is now called the "pre-consult" before we had the technology to make it easy to accomplish! Trailblazer!

🔅 Color services have become very expensive, so making clients feel special and appreciated is imperative. The experience keeps them returning and paying the prices you want to charge!

🔅 Prices increased quickly, and customers demanded more than good hair. They are used to having good hair at a lower price, but with new looks, they do not understand the additional cost and time, so they need to be educated. Their experience will make up the difference between the cost they think it should be and what they pay.

🔅 Stylists want to work less and charge more. Some are making the same working less, some are pricing themselves out of their market, and others hit a ceiling, so they add hours...the jury is out

🔅 Be prepared for downturns, walkouts, and attrition. People will leave you; that is part of the business.

🔅 Aspiring SALON OWNERS: Plan out your first few months of rent because the excitement and fun will be disrupted by your bills being due 30 days later.

🔅Cancellation policies are best as a warning and for clients who take advantage (which is probably less than 5% of people).

👉Follow Kathleen on Instagram

👉Follow Inspire Salon on Instagram


🚨Kathleen will also be a Panelist at our upcoming Beauty Business Brunch on May 19th in Washington, DC. Use this link to learn more, and join us! - https://www.eventcreate.com/e/bbb24


The Hairdresser Strong Show is all about Salon Owners, Rising Stylists, and Seasoned Stylists sharing their experiences, successes, failures, and advice to inform, educate, and empower their Fellow Hairdresser. We won’t stop until we are all: Hairdresser Strong.


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The views and opinions of our guests are theirs and important to hear. Each guest's views and opinions are their own and we aim to bring you diverse perspectives, career paths and thoughts about the craft and industry so you can become Hairdresser Strong! They do not necessarily reflect the positions of HairdresserStrong.com.

About the Podcast

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The Hairdresser Strong Show
Supporting Rising & Transforming Stylists

About your host

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Robert Hughes

“I THINK HAIRSTYLISTS ARE THE COOLEST, NICEST, AND MOST FUN GROUP OF PEOPLE ON THE PLANET! I AM PASSIONATE ABOUT USHERING IN AN EMPOWERED-STYLIST FUTURE, AND I ABSOLUTELY LOVE GETTING STYLISTS FROM ALL WALKS OF LIFE TOGETHER IN A NON-COMPETITIVE ENVIRONMENT WHERE WE CAN LEARN, LAUGH, AND GROW TOGETHER.”
-Said by ME!
Robert started his hair journey as a kid in rural America offering haircuts on the street to kids in the neighborhood, not realizing, one day, he would find himself working the front desk at a hair salon while in high school. From there, his experience from salon-to-salon has included the front of the house, back of the house, stylist, educator, and consultant. It was during this movement through various salons he developed a passion to empower stylists and educate owners on how to raise the industry standard of excellence, mutual respect, and professionalism amongst stylists, managers, owners, and clients. Robert currently is the General Manager and a Master Stylist at Violet Salon in Georgetown, DC.